For more than two years, Vernon has been working with Oracle, a multinational computer technology corporation headquartered in Redwood City, CA. Oracle specializes in developing computer enterprise software.
To improve efficiencies and increase Vernon’s access to customer information, the company launched a new JD Edwards EnterpriseOne (E1) ERP System. This computer system fully integrates Vernon’s proprietary order-entry platform, AccountPRO, with a back-end ordering and billing system. This new E1 system allows for customer and order queries and reports on-demand, offers a web-based interface and provides information in a user-friendly, intuitive manner.
For more targeted data analytics, Vernon can now access Oracle’s versatile and highly adaptive Business Intelligence (BI) extension. Using customer and prospect data, the company has the unique ability to initiate large database queries and create specifically targeted action plans, as well as run daily reports on-demand.
Vernon account executives will also benefit from the company’s investment in a comprehensive integrated Customer Relationship Management system (CRM). Utilizing Oracle Fusion CRM, Vernon account executives can access the broadest and deepest capabilities to drive sales, marketing and loyalty programs, and service effectiveness. Specifically, this new CRM provides access to business intelligence, real-time and historic analytics, adaptive business planning, integrated sales and marketing in the cloud, Outlook/mobile integration and industry-specific solutions.
“We’re very pleased with the overall success of our ERP conversion,” stated Chris Vernon, Co-CEO for the Company. “I commend our planning and implementation teams and especially the core group of Vernon employees who spent countless hours ensuring that all of our modifications and existing capabilities would still fully function in the new environment. Since going live this fall, we have experienced only a few minor disruptions in our business practices with suppliers, Account Executives in the field, customers and general operations. In reality, the ERP transition was as smooth as I’ve seen in our industry over the past two decades.”
These latest technology investments complement Vernon’s paperless order queue system that was launched in 2012, which allows the organization to track all orders from point of entry to invoicing. “We’re extremely excited about the dozens of new Oracle capabilities available to us that will help us run our business even more efficiently for years to come,” Vernon emphasized.