FAQ

If you are not a current customer of one of our sales representatives, we will assign a sales rep to you to monitor the details of your order.  You will receive the same careful attention that our longstanding customers have enjoyed for years.

1) Create an account and log in to place your order.  2) When you create your account, you can identify who your current Vernon Sales Rep is to make sure your relationship with them follows you throughout your online shopping experience.  3) Find the item(s) you want to purchase and add to cart.  4) When you submit your cart, your Vernon Sales Rep will contact you to review your order and finalize any details.  5) Your order will not go into production until you’ve given the “green light” to proceed.

For most decorating methods, vector art with fonts converted to outline is what is needed.  The most universally accepted file type is Illustrator AI. For full-color digital imprinting, the art file may be submitted as a high-res (300 dpi) JPG, PNG or compressed TIF file at actual size. Creative services are available if you need artwork created or converted. You will be notified of any charges prior to producing your order.

You can send your artwork via e-mail to your Vernon Sales Rep or upload it on our website when you place your order.

Art used on orders is generally kept on file at Vernon for approximately 3 years.

Yes, however in some cases a direct match cannot be guaranteed.  If PMS color match is an option, it will be noted in the descriptive copy for that individual item.  There is sometimes a charge for PMS color matching, this varies by supplier.  If an item is imprinted using process colors, the PMS color will be converted to the closest match using CMYK.

Normal* production times vary by item, but rush service is often available.  Just let us know what your event date is and we will do everything possible to ensure your items arrive in time. (*Normal production can be anywhere from 3 to 10 working days for promotional items to several weeks for overseas custom headwear.  Normal production time begins after proof and/or credit approval.)

Some suppliers will accommodate this, while others do not. Please inquire.

Some suppliers offer international shipping, while others do not. Please inquire if you need to ship outside of the US.

1.  Credit Card.  We accept Mastercard, Visa, Discover, or American Express.
2.  Open Account.  You may request a line of credit with The Vernon Company.  You will be subject to a credit check at that time.  Orders over $3500.00 require a purchase order from the buyer.  You will be invoiced after your order has shipped. Our terms are Net 15 days.

Per industry standards, there is a 5-10% overrun/under run policy with most suppliers.  Some suppliers will ship exact quantity for an extra charge.  You will be billed for the exact quantity that is shipped.

If no work has been done on the order, your order can be cancelled.  If labor and materials have already been put into the order, we will determine the costs involved up to that point and you will have the option to go ahead and complete the order or pay the costs involved and be released from the order.

These are the charges to prepare your artwork for the imprint process being used.  It can be a screen charge, an embroidery tape digitizing charge, a die charge, etc.  In many cases when you reorder the same product using the same imprint, you won’t need to pay set-ups a second time.

If you wish to see a proof it must be requested on the order when submitted.  Suppliers may or may not charge for proofs.

We are required by law to collect local and state sales taxes on all sales, including out of state sales.  We, in turn, file sales tax reports with the amount of tax payable to each state.  If you are tax exempt, you’ll be asked to provide a tax exemption certificate.

You can request a random sample for little or no charge. If you wish to see a pre-production sample using your artwork, it must be requested. There will be a charge for this and additional production time needed.

Some suppliers will accommodate this without an order commitment, please inquire.

Some suppliers make lower quantities available for a less-than-minimum charge, please inquire. For quantities higher than what is shown, please request a custom quote.

If it is your own registered trademark, yes. Other registered trademarks require royalty and licensing fees. A letter of authorization is needed for the use of the ® registered trademark symbol or a nationally known logo.

Absolutely. Either contact your Vernon Sales Rep or fill out our Contact Us form and tell us what you are looking for. Be advised that custom products can take several weeks to produce and require set minimums.